AI Assistant Bot
Arabic-first AI assistant that answers from your documents and escalates to your team.
Overview
An assistant grounded in your own documents — FAQs, store policies, product guides — answering customers in Modern Standard Arabic, Gulf dialect and English.
When it has no answer, or the customer asks for a human, it escalates to your team channel with a context summary.
First-response time drops to seconds, 24/7, with a report of the most frequent questions so you can improve your content.
Your conversations are not used to train public models, and data is handled in line with Saudi PDPL.
Use cases
Customer support
Instant answers on shipping, returns and sizing.
Sales
Recommend the right product and pass hot leads to sales.
Internal teams
An internal policy and process assistant for staff.
How it works
- 1Upload your documents and FAQs
- 2Set the tone and escalation channel
- 3Run it on your channel or support desk
Commands
| /start | Start chatting with the assistant |
| /human | Escalate to a human agent |
| /train | Add a knowledge document (owner) |
FAQ
Does it understand Saudi dialect?
Yes — it understands Gulf dialects and replies in MSA or a tone you choose.
Does it hallucinate?
No — it is grounded in your documents and escalates instead of guessing.
Where is data stored?
Processed under PDPL and never used to train public models.